Developed overall Experience strategy for the evolution of Executive Assistant products and processes. Redesigned journies for legacy products and new products
User research and design of a banking experience for collaborating on finances purposefully and efficiently in shared account relationships.
User research on the ecosystem and players in one of the largest oil basins in the United States to develop a shared platform for resources and information.
Led team in the strategizing paths of integrating active duty for soldiers back into civilian life from the military and developed a tool to streamline the transition process.